Customer Service

Privacy Policy

We guarantee that your email or private information will be kept completely safe and not shared with any other party.

Payment

Your payment can be made via credit card, debit card or PayPal. We guarantee that all of your information will remain safe and secure. If you would like to pay via check or money order, please contact us directly at contact@hootorganic.com. Checks can be made payable to Frock Shop.

Shipping & Handling

Shipping is charged automatically by weight and will be added to your total at checkout. Most items online are in stock. Items are sent out within 2-3 days of receiving order. You will be notified if an item is not in stock and your payment refunded. Delivery times may be affected by holidays or high traffic days. You will be notified if there is a problem with your shipping. There is no handling fee. Yes, we do ship internationally!

Returns & Refunds

We want you to be happy, so If you are not satisfied with your item or it does not fit, please first contact us and then you may return your item within 10 days. The item must be in the same condition that we sent it to you, unworn, no damage. If it seems as if the item has been worn and then returned we reserve the right to not refund the cost of the item, only your shipping cost. Please be aware of this before purchasing.
Please send all returns to: Hoot Organic c/o Frock Shop, 6500 Phinney Ave N. Seattle Wa. 98103

Thank you for visiting. Happy Shopping!